Sourcy Support
Contact support, report issues, and find quick troubleshooting steps.
Last updated: 19 January 2026
Contact
Email is the fastest way to reach us:
What to Include in Your Message
- Your Sourcy account email (if applicable)
- Your device model and iOS version
- Sourcy app version (Settings or About screen)
- Steps to reproduce the issue
- Screenshots or screen recordings if possible
Suggested subject line
Sourcy Support — [Bug] / [Billing] / [Feature Request]
Quick Troubleshooting
App not saving or syncing
Check your internet connection, confirm you are signed in, and try closing and reopening the app.
Subscription or paywall issues
Confirm the subscription is active in your Apple ID settings. If you recently purchased, try "Restore Purchases" (if available in the app).
AI responses look wrong
AI output depends on the information provided. Include full context (product specs, MOQs, currencies, shipping terms) and verify the final result before sending to suppliers.
