Help & Support
Need help with the Guangzhou Guide app? Find answers to common questions, troubleshooting steps, and contact details below.
App Name
Guangzhou Guide
Platform
iPhone (iOS)
Frequently Asked Questions
How do I use a taxi card?
Open a venue in the app and tap the Taxi Card button. Show the Chinese address to your driver or copy it into DiDi.
Can the app book transport for me?
No. The app helps you access Chinese addresses and travel information, but transport bookings must be made through Apple Maps, DiDi, or other services.
Why are some places more detailed than others?
Some featured listings include extra information such as maps, longer descriptions, and hero images. Other listings focus on the key details needed to visit the place.
How do I save favourites?
Tap the heart icon on a place or venue to save it. You can review or clear saved favourites from the Profile section of the app.
Does the app work offline?
Some content may remain available after it has loaded, but features that depend on maps, external links, or online services may require an internet connection.
Is the information always up to date?
We aim to keep content as accurate as possible, but venues, addresses, hours, and websites can change. It is always a good idea to confirm important details before visiting.
Who is the app for?
Guangzhou Guide is designed for tourists, expats, business travellers, and Canton Fair visitors who want a simpler way to explore Guangzhou.
Still need help?
Contact us and we’ll do our best to help with app questions, troubleshooting, or support requests.
